Frequently Asked Questions

• RESERVATIONS
  • How Can I Make A Reservation?

    To make a Reservation, contact Northwind Resort at 1-(231) 322-4554, and check the availability of your preferred date(s).

    Please Note: Office is closed by 9:00pm for any inquiring calls.

    Northwind Resort starts taking reservations for the next season beginning in March.

• DEPOSIT INFORMATION
  • Deposit Policy?

    In order to confirm your reservation, we require payment of a 50% deposit toward your intended stay.  Northwind accepts only Visa or MasterCard for this purpose.

  • What is your Deposit Refund Policy?

    A Deposit will be refunded (less a $50 handling fee) only if it is requested 21 days in advance of the scheduled arrival date.

    If a request is made less than 21 days before the arrival date, the Deposit is forfeited in its entirety.

    Refunds on Deposits will not be given for inclement weather, family emergencies, loss of power, COVID-19 issues or any acts of God.

• CANCELLATION POLICY
  • What is Northwind’s Cancellation Policy?

    It is Northwind’s Policy that Refunds will not be given for early departures due to inclement weather, family emergencies, loss of power, COVID-19 issues or any acts of God.

    If a Refund request is made less than 21 days before the arrival date, the Deposit is forfeited in its entirety.

    If your Refund request is made after your arrival, the entire Payment received is forfeited.

• CHECK-OUT
  • When Is Check-Out Time?

    Our Northwind Guests are requested to Check-Out by 10:00am.  There is also a $50 fee assessed for later than a 10:00am Check-Out.

  • What Does Checking Out Involve?

    Our Northwind Guests are requested to:

    • Empty any food out of the refrigerator/freezer.
    • If you stayed in Rooms 5-9, please unplug the refrigerator.
    • Take the room key to the office.  If the office is closed, please leave the key in the room and lock it.
• GUEST ROOM ACCOMMODATIONS
  • How are the Guest Rooms Equipped?

    Each room is equipped with two double beds.

  • Is Tableware Provided?

    No. Due to COVID-19 issues and the safety of our customers, you'll be responsible to bring your own bedding and tableware. See our COVID-19 Information Page for more info.

  • What is Bathtub/Shower Combination?

    Each Guest Room contains a Bathtub/Shower combination except Room 8 which has a Walk-in Shower instead of a Bath Tub (pictured):

    
• FUTURE RESERVATIONS
  • Can I Enjoy the Magnificence of Northwind for Years to Come?

    For those who want to keep coming back and making Northwind a tradition within their own family, we offer an opportunity to secure your date(s) & room(s) in time on the Resort’s Future Calendar.

    This special Offer reserves the date(s) & room(s) you select for the upcoming year with a Reserve the Future Booking Purchase of only $50 for each Reservation.  This $50 is non-refundable and not applied as a reduction to the cost of the Reservation.  It only secures your date(s) & room(s) on our calendar for the upcoming season!